Benefits
- Video Resources to Support a Diversified Range of Services - Coupled with rich media resources including Video, Voice, Conferencing, Fax, DTMF, Nuance Speech Recognition and Text-To-Speech (TTS) modules, the OASIS IVVR can readily support the roll-out of a diversified range of services. These include enabling Video Call Centres for Banks and Utilities, Service Providers, Interactive Video for Televoting, Prepaid Mobile, International Calling Card, Mass Calling Services, Video Calling Services for Premium-rate (1900 numbers), Local-rate (1300) and Free-rate (1800 numbers).
- Open Standards Compliant – With the advent of VoiceXML standards we have seen the rapid adoption of VoiceXML by most major telecom operators and service bureaus and today most IVR deployments use VoiceXML as the development platform of choice. The non proprietary nature of VoiceXML means that application development is no longer platform specific, but is portable to any VoiceXML compliant IVR/IVVR platform removing the restriction from proprietary and expensive solutions. OASIS IVVR is fully compliant to VoiceXML open standards (2.0 and 2.1). Services can be easily developed and deployed using standard Web based technologies and staff providing access to Speech Recognition, Text-To-Speech and DTMF to support Interactive Video & Voice Response (IVVR) applications and services.
- Video & Voice Only Management – Utilising OASIS IVVR the provision of services is not confined to video only capable devices, traditional IVR voice services can be dynamically presented to voice only capable devices ensuring an appropriate experience for all telephone users.
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