VoiceXML IVR, Video IVR, Voice IVR

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IVR

Robust, scalable and "battle hardened" IVR platform

Since 1988, OASIS Systems has dedicated 20 years of continuous development establishing its expertise and credibility to deliver robust and scalable Interactive Voice Response (IVR) platforms for both service bureaus and telecom service providers.

Leveraging the powerful network capabilities (SIP, ISDN, ISUP and CAS) of OASIS Media Server (OMS), the modular IVR platform integrates seamlessly into both TDM & IP networks. OASIS is 100% VoiceXML 2.0 / 2.1 compliant and also supports TSL, which has been designed specifically for avalanche mass calling services.

Equipped with a rich bundle of media resources including Voice, Conferencing, Speech Recognition, Text-to-Speech, DTMF and a suite of voice codecs. OASIS IVR readily supports our customer’s diversified range of services. These include call centres for banks and utilities, Service Providers, Televoting & Premium Rate Services (1900 numbers), Toll-Free Calling Services (1800 numbers), Pre-paid Mobile, International Calling Cards and Automated Diallers for Mass Calling Services and live Video Monitoring.

Designed to provide high availability via its distributed architecture, OASIS IVR is a proven platform for its robust scalability with over 300,000 ports already deployed globally within customer’s networks.

Faster Development & Deployment – The OASIS IVR Platform complies 100% with VoiceXML 2.0 & 2.1 standards, supports TSL for high density mass calling and many open standard protocols and interfaces, including MRCP, HTTP/S and Web Services (SOAP/XML)*. Adopting open standards ensures that common experience and capabilities are utilised to create applications resulting in shorter development life-cycles.
Multi-tenancy – The OASIS IVR platform supports multi-tenancy deployments, hence allowing all network and media resources to be flexibly grouped, optimized and allocated accordingly to each Application Service Providers (ASP) requirements. Delivering significant cost savings and high optimization via resource sharing capabilities.
Network Agnostic – The OASIS IVR platform is built on the network agnostic OASIS Core Platform, supporting a full suite of IP & TDM network protocols including SIP, H.323, ISDN, CAS, ISUP, CAMEL (Intelligent Networks) to support deployment in Fixed and Mobile networks.
Sophisticated Media Capabilities - Supporting a rich spread of sophisticated media capabilities such as Voice, Conferencing, Fax, Speech, Text-to-Speech and DTMF, allowing the deployment of rich, dynamic interactive multimedia applications and services. Our new OASIS7 IVR platform can support 3G video gateway services with appropriate OASIS modules to support IVVR services.
High Availability and Scalability – Via the platform’s modular and distributed architecture, OASIS IVR provides load sharing and fail-over mechanisms designed for high availability and mission critical call switching operations.
Modular Architecture – The OASIS IVR platform is a fully modular architecture. OASIS software modules can be distributed across many servers to increase availability and provide virtually limitless levels of scalability.

Rich Media Resources for Diversified Range of Services – A rich set of media resources including Voice, Conferencing, Fax, DTMF, Nuance Open Speech Recognition and Text-To-Speech (TTS) modules, the platform can readily support the roll-out of a diversified range of services.
Service Development Choice – Our range of Application Programming Interfaces (API) allows the right tool for the job to be used. Choose between industry standard VoiceXML and/or our own powerful OASIS TSL scripting language to create complex media and call control applications and go beyond what VoiceXML provides.
Intuitive and User Friendly Service Creation GUI – The OASIS VoiceXML Service Builder and TSL Service Creator are rapid service creation modules, that provides a set of drag and drop, easy to use capabilities to allow administrators in creating voice, speech and DTMF based services. Via this powerful service creation tool, developers are able to cut their application development time significantly.
Integration Standards – Integration of IVR applications to external data sources and systems is achieved by utilising industry standard protocols. Access is available via IP (Sockets) HTTP/S, Web Services (SOAP/XML) and SQL based databases (Postgres and Oracle).
Real-time Service Upgrade with No Downtime - Leveraging the flexibility of VoiceXML and TSL, OASIS IVR supports real-time service upgrades and deployments in a production environment with no downtime. Enabling service providers to achieve high service availability and exceeding defined service levels.
Seamless Technology Modules – The OASIS IVR platform is a fully modular architecture. OASIS software modules can be distributed across many servers to increase availability and provide virtually limitless levels of scalability. New technologies can be added in modules allowing new features and capabilities to be added into exisiting OASIS infrastructure. OASIS has modules for VoiceXML, ISUP, CAMEL ,3GPP Video, ISDN, SIP and many others.